FAQ

When will my order leave?

Preparation usually takes 1–2 business days after payment authorization. Transit is then estimated at 4–6 business days after dispatch. The complete timing is described in our Shipping Policy.

Where can I see delivery charges?

Enter the destination during checkout to see the delivery choices and any charge available for that address before placing the order.

Can I change my mind about a new item?

Yes. Request an eligible return within 30 days after delivery. A no-defect item must be new and unused; we also review damaged or defective products. See the Refund Policy for the approval and mailing process.

Are exchanges available?

Eligible exchanges are accepted following review and depend on available stock. Contact us before returning a product, including when a replacement is needed for a problem item.

What about the return label and fees?

A free prepaid return label is included in the package. Ask for assistance if yours is missing. We do not assess a restocking fee, and mailing back an approved return follows the confirmed instructions.

How long does a refund take?

After approval, we process and initiate the original-method refund within 10 days; your financial institution controls the subsequent posting time.

How do I ask about a product, payment, tracking, or privacy request?

Use our Contact Us page and include the order number or product details relevant to your question. Payment choices are shown securely at checkout.